Wednesday, March 11, 2009

Text Analytics

Sid Banerjee from Clarabridge wrote an interesting post on text analytics. I don't know if Clarabridge has a RESTful API. If it does, I think it would be interesting to use it to create a mashup with the White House blog. The Obama administration has asked the public to submit comments and ideas on a wide variety of topics ranging from health care to the economy. I believe in some cases they have received tens of thousands of emails. I wonder how are they processing them?

With a Clarabridge mashup we could analyze each blog posting from the Obama administration but more importantly we could use it to analyze the citizen's feedback. We could then use this analysis to track the government progress and responsiveness.

In addition to the WH blog I would like to use the API to process the RSS feeds from Talk about efficiency and transparency, I can't think of a better way of doing it.


  1. Love the suggestion. I agree. See my response at:

  2. Check out It should do what you want.


  3. You may be interested to know that Attensity has a complete product suite that can do just this - process emails, route them, suggest answers, and then use all of this information, combined with information from blogs, forums, and other information for Voice of the Citizen analysis. Contact us for more information if you're interested.


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